The Canadian Automotive industry will be looking for 92,159 new employees by 2014, with 94 % of these jobs full time positions. Clearly, now is a good time to get in the automotive industry and a great time to train for a career as an Automotive Service Advisor. If you have a passion for cars and enjoy working with people, there are countless diploma program available that will help you focus your customer service abilities and give you the skills you need for an exciting career in the fast-paced, dynamic automotive industry.
As a Parts Consultant or an Automotive Service Advisor, you will play a key role in ensuring customer service and satisfaction by promoting repeat business. Some of the best automotive service advisor training programs focus on provide you with the skills you need to provide fast, friendly, top-notch service. These will usually include training in:
- General customer service and customer care skills, including:
- Setting expectations
- Listening
- Asking the RIGHT questions
- And much more
- Time management (which ensures high productivity at the counter and in the shop)
- Knowledge in Automotive Systems for customer and technician communication
- Conflict resolution
- Effective communication
- Current applicable legislation
- Dealership operations (knowing the role of every employee in the auto repair shop)
By graduating from a top-notch automotive service advisor training program, you will be opening the door to the many opportunities in the global Automotive Industry. Most people are not aware of the types of customer service and customer care positions available in this resilient industry. These positions include:
- Automobile Service Writer
- Wholesale Retail Parts Representative
- Tower Operator
- Retail Parts Clerk
- Warranty Administrator
- Appointment Coordinator
- And More
The automotive repair and service industry is a large and thriving sector of the North American economy, and graduates of these programs will have their choice from a wide range of career opportunities in auto repair, service facilities and a variety of dealerships, including:
- Canadian Tire
- Parts Source
- Midas
- Active Green & Ross
- Benson Tire
- Jiffy Lube
- Transportation Companies
- Independent Shops
- Subaru
- Mercedes
- Chrysler
- Ford
- Volvo
- Toyota
- Honda
- Volkswagen
- Hyundai
Best of all, positions in this area of training often leave room for advancements, giving entry level employees the chance to work their way up to Service Manager or Assistant positions. Employees in the parts department of most auto repair shops will also see the same type of advancement opportunities, and can become Parts Managers or Assistants. The future, in other words, is very bright for qualified, well-trained candidates. Don’t hesitate, turn your passion for cars into a well-paying career.
Contact Canadian Automotive & Trucking Institute today for more information on Automotive Service Advisor training.
Philippe Taza is the founder and CEO of Higher Education Marketing, a leading Web marketing firm. Taza has worked in the Canadian Education market for nearly a decade, specializing in Google Analytics, Education Lead Generation, Search Engine Optimization (SEO), Mobile SMS Alerts, Social Media Marketing and Pay Per Click Marketing, among other Web marketing services and tools.
