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Automotive Service Advisor Careers

August 3rd, 2011

The Canadian Automotive industry will be looking for 92,159 new employees by 2014, with 94 % of these jobs full time positions. Clearly, now is a good time to get in the automotive industry and a great time to train for a career as an Automotive Service Advisor. If you have a passion for cars and enjoy working with people, there are countless diploma program available that will help you focus your customer service abilities and give you the skills you need for an exciting career in the fast-paced, dynamic automotive industry.

As a Parts Consultant or an Automotive Service Advisor, you will play a key role in ensuring customer service and satisfaction by promoting repeat business. Some of the best automotive service advisor training programs focus on provide you with the skills you need to provide fast, friendly, top-notch service. These will usually include training in:

  • General customer service and customer care skills, including:
    • Setting expectations
    • Listening
    • Asking the RIGHT questions
    • And much more
  • Time management (which ensures high productivity at the counter and in the shop)
  • Knowledge in Automotive Systems for customer and technician communication
  • Conflict resolution
  • Effective communication
  • Current applicable legislation
  • Dealership operations (knowing the role of every employee in the auto repair shop)

By graduating from a top-notch automotive service advisor training program, you will be opening the door to the many opportunities in the global Automotive Industry. Most people are not aware of the types of customer service and customer care positions available in this resilient industry. These positions include:

  • Automobile Service Writer
  • Wholesale Retail Parts Representative
  • Tower Operator
  • Retail Parts Clerk
  • Warranty Administrator
  • Appointment Coordinator
  • And More

The automotive repair and service industry is a large and thriving sector of the North American economy, and graduates of these programs will have their choice from a wide range of career opportunities in auto repair, service facilities and a variety of dealerships, including:

  • Canadian Tire
  • Parts Source
  • Midas
  • Active Green & Ross
  • Benson Tire
  • Jiffy Lube
  • Transportation Companies
  • Independent Shops
  • Subaru
  • Mercedes
  • Chrysler
  • Ford
  • Volvo
  • Toyota
  • Honda
  • Volkswagen
  • Hyundai

Best of all, positions in this area of training often leave room for advancements, giving entry level employees the chance to work their way up to Service Manager or Assistant positions. Employees in the parts department of most auto repair shops will also see the same type of advancement opportunities, and can become Parts Managers or Assistants. The future, in other words, is very bright for qualified, well-trained candidates. Don’t hesitate, turn your passion for cars into a well-paying career.

Contact Canadian Automotive & Trucking Institute today for more information on Automotive Service Advisor training.

Philippe Taza is the founder and CEO of Higher Education Marketing, a leading Web marketing firm. Taza has worked in the Canadian Education market for nearly a decade, specializing in Google Analytics, Education Lead Generation, Search Engine Optimization (SEO), Mobile SMS Alerts, Social Media Marketing and Pay Per Click Marketing, among other Web marketing services and tools.

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Posted in alfa romeo, Auto, Bertone, Canadian Tire, Cars, Chrysler, Ford, Honda, Hyundai, Industry, mercedes benz, new, Parts Source, Sales, SUV, Toyota, Transportation Companies, Volkswagen, Volvo

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Nissan – Quality Equal To Ford, Toyota

July 4th, 2011

According to a study conducted by the suburban Detroit RDA Group market-research firm, the quality of Nissan Motors Co., Inc. is equal to the Ford Motor Co. and the Toyota Motors Corp. Ford and Toyota have already etched a trusted reputation in the global automotive industry for several decades now.

The study conducted for Ford revealed that the Honda Motor Co. turned out the best overall results. Still, ‘It’s a big improvement for us,’ said Ford global quality Vice President Bennie Fowler. In the said study, RDA asked 31,000 new-vehicle owners to write down any problems they encountered in the first 90 days of ownership of their 2007-model cars and trucks from all major automakers.

Ford, Lincoln and Mercury brand vehicles had 1,456 problems per 1,000 vehicles, as compared with 1,457 for Nissan and 1,453 for Toyota, RDA said. Honda was found to be the best in new-car quality, with 1,313 ‘things gone wrong’ per 1,000 vehicles, RDA noted. Ford’s quality improved 8 percent, compared with the overall industry’s two percent improvement.

The Ford Fusion beat the Toyota Camry and the Honda Accord with 1,066 problems per 1,000 vehicles in the midsize-car segment. On the other hand, Mercury Milan scored 910 and that is the lowest score for any Ford product, RDA revealed.

The Nissan turn signal is flashing positive vibes. Lately, the Japanese automaker has been busy testing new strategies and coming up with fascinating innovations. At present, Nissan is testing a pedestrian-detecting system which is designed to warn drivers if someone is about to walk into the road.

The Intelligent Transportation System (ITS) is equipped with mobile phone technology and GPS (global positioning satellites) to send data to the car on the pedestrian’s location. Nissan is currently concentrating on researching which type of data is most useful to prevent road accidents, including the direction of travel of the pedestrian relative to the vehicle, and corresponding speeds and distances. It is also studying whether to visual alerts or audible warnings. The most appropriate alerts are expected to be integrated to the car.

Nissan has also announced its partnership with the NEC Corporation to make latest-generation lithium-ion batteries. These batteries are believed to be more efficient and environment-friendly than some of the present power sources. They will be used to enable a new series of electric cars and hybrids.

The Japanese automaker is also planning to unveil a production fuel cell car and an electric vehicle early in the next decade. Nissan also intimated its plan to make its petrol and diesel engines ever-cleaner. These vehicles are expected to arrive by 2012. “This is too difficult; a very, very high level,” said the Nissan head of technology Mitsuhiko Yamashita. “We will ultimately have to meet this, but 2012 is too aggressive. The timing is too tight,” Yamashita noted.

Ryan Thomas is a native of Denver, Colorado. He grew up in a family of car afficionados. He now resides in Detroit where he owns a service shop and works part time as a consultant for a local automotive magazine.

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Posted in 2011, Auto, Automotive, Ford, Industry, inovasion, International, Joint, Motor, new, Nissan, Toyota, Transportation Companies, Trends

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